Warranty Terms Please read these terms and conditions carefully. They contain very important information about your rights and obligations, as well as warranty and liability limitations that may apply to the product you are purchasing.
a. Warranty is given by the reseller/vendor on behalf of the manufacturer/ supplier/distributor. Hence the reseller/ vendor is not a direct party in this regard. If the product was sold in good working condition then the reseller/vendor is not responsible for any defect which may appear later.
b. It is strongly recommended that customer should check the product before leaving our sale centers/counters, as warranty begins once invoice has been generated. In case of any problem later, the product will be treated as per routine warranty claim process.
c. Power adapters, installed software, cables, printer cartridges, toners and all the additional accessories/ consumables provided with product/ component does not carry any warranty.
d. Warranty will not be entertained in case of appearance of dot/spot on any type of display screen (LCD/LED, Laptop LCD/LED)
e. International warranty depicts that the products should be registered with the manufacturer directly and the warranty claim will be handled by the buyer/user himself. Instructions of the manufacturer may also be followed in this regard.
f. Computer hardware warranty does not include software support. Information in this regard may be obtained from the manufacturer’s website directly.
g. Few products have manufacturer/distributors warranty card, if “warranty card given” mentioned on the invoice then the customer should ensure that he receives the same along with the invoice. All “warranty card issued” warranty claims will be submitted by buyer himself. Please follow the instruction given on the warranty card for further detail.
h. Our warranty handling centres will handle the warranty claims as mentioned specifically on the invoice.
i. The PC warranty terms will not be applied for separately sold PC components, trouble shooting may be charged.
j. The product warranty means repair of the same or replacement with new or refurbish product. The repair or replacement is the sole discretion of manufacturer/supplier/distributor/re-seller. The duration of return for the product may range from 4to 8 weeks. It may also vary subject to government import/export policy.
k. Customer support centre will remain open through Mon to Fri 11:00am to 6.30 pm.
l. Warranty shall be considered void in case it is understood / observed by the customer support staff that the PC/Laptop has been opened by the user during Warranty period and no component shall be added or removed without prior approval of service centre.
m. Customer Support centre reserves the right to reject any warranty claim if the original invoice is missing. In addition, the warranty is not transferable in any case.
n. The manufacturer/supplier/distributor/re-seller reserves the right to reject any claim whereby the product/component is broken, serial number torn/tampered, rendered illegible, show signs of burning, rust due to weather conditions or mis-handling of the product.
o. The manufacturer/supplier/distributor/re-seller reserves the right to reject any claim whereby the product/component is submitted in improper condition. Product should be well packed in protective material supplied while selling.
p. The Warranty does not cover (among other things) periodic maintenance and repair or replacement of parts due to normal wear and tear, cosmetic damage, accidental damage/electrical surges, physical damage to liquid crystal displays, damage or loss to software, data or storage media, damage from improper use or maintenance, damage from improper or incorrect installation of software, repair or attempted repair of the Product by non-authorized persons, damage from accidents, power, water, fire or improper ventilation, damage due to abuse, neglect use,
q. The warranty is not cover any compatibility issue with your other hardware/Pc/Laptop etc.
r. The warranty claim may be accepted on *conditional* basis if the warranty support centre is not satisfied that the defect is due to a manufacturing fault. Acceptance of warranty claim in this case will depend solely on the discretion of the manufacturer/supplier/distributor. Please note that this may take more than normal specified time period. The conditional warranty is not guarantee of warranty acceptance.
s. The manufacturer/supplier/distributor/re-seller reserves the right to charge certain amount to upgrade the product in case of product/component is discontinued by manufacturer. The same will be done after communicating/prior approval of the customer. In case the customer is not willing to pay the up gradation cost then the cost of the component will be returned after deduction of depreciated cost which will be sole discretion of the re-seller.
t. The manufacturer/vendor/supplier/distributor reserves the right to alter the warranty terms/conditions without any prior notice.